All orders received before 4pm (GMT) Monday to Friday will ship the same day. We will endeavor to ship any orders received after this deadline, however please call if you require confirmation.
Deliveries to UK destinations
We offer two delivery options for all orders placed online. Both are DHL Express Next Working Day services.
- Next Business Day - MYR 52.00 *
- Next Business Day, Pre 1pm - MYR 85.00
*Orders of MYR 455.00 (ex VAT) or more qualify for this service Free Of Charge.
Same-day delivery service throughout the UK and some parts of Europe is available on request. Please contact the sales team prior to placing your order.
Deliveries to European destinations
All orders are shipped from the UK using Delivered Duty Paid (DDP).
- Next Business Day - Prices start at MYR 143.00
- Orders of MYR 455.00 or more qualify for this service Free Of Charge.
Transit time is usually 1 day; however, this can vary depending on country. Please contact the sales team if you require further information for a confirmed accurate delivery.
We use DHL Express Worldwide for all our international shipping. This service is Delivered Duty Paid (DDP).
- Next Possible Business Day - Prices start at MYR 260.00
- Orders of MYR 1,298.00 or more qualify for this service free of charge.
Transit time varies, please contact the sales team if you require further information.
Your tracking number will be included in the shipped confirmation email sent on dispatch. You can use it to track your order at the following website.
Extra delivery options are available for 30-day credit account holders.
- Pre-9am, Pre-12pm and Saturday delivery options with DHL Express. *
- Same-day delivery service throughout the UK and some parts of Europe.
*Please confirm with your account manager that the required service is available to your post code prior to placing an order.
If you are unsure of any of our delivery options please contact our sales team who will be happy to help.
Damage in transit
On rare occasions, an item may unfortunately be damaged during transit. Please notify us on receipt, or as soon as possible thereafter. We will arrange collection of the damaged product and for a new product to be dispatched to your address.
If a product develops a fault and it is still under warranty, we will arrange collection of the faulty product and dispatch a replacement from stock without delay.
If you are unsure about our advanced replacement warranty or return terms, please contact our sales team who will be happy to help.
For all returns please contact our sales team on 01285 886444 or email firstname.lastname@example.org to request an RMA form.